Claims Team Lead

Summary

Join Cover Genius, a leading insurtech company, as a Claims Team Lead and own the efficient and customer-centric handling of claims. You will lead and mentor a team, ensuring smooth claim resolution through our XClaim platform. This role requires strong leadership, analytical skills, and relevant claims experience in a fast-paced environment. You will collaborate with various teams to meet SLAs and NPS targets, identify process improvements, and contribute to the overall success of the claims department. The position offers a competitive salary, equity, bonus opportunities, and a flexible work environment.

Requirements

• +2 years experience in Insurance Claims management
• Strong leadership and team mentoring experience
• Fluency in English (verbal & written)
• Bachelor's degree in a relevant field

Responsibilities

• Own the end-to-end resolution of all claims with your vertical ensuring the best experience possible for our Customers
• Own the day-to-day escalated claims by the team, but also by customers and partners
• Lead the training and mentoring of the team, by doing ongoing auditory for the existing resources
• Create agreed objectives and a performance development plan for each team member
• Lead the identification and implementation of new processes and improvements
• Build ongoing daily support to claims assessors on claim assessment and other activities
• Provide input and assist the leadership team in planning and organizing the team, by analyzing QA results and preparing reports
• Identify cross-operational opportunities for Claims process improvements, loss prevention programs and internal training
• Build a great team by assisting with the screening and hiring of staff

Preferred Qualifications

• Any other European language will be highly regarded
• Enhancing systems and processes and feedback loops
• Experience fostering and developing key relationships with both external and internal stakeholders
• Experience producing reports and present quarterly results
• A postgraduate degree and/or record of academic achievement is also desirable
• Ability to build, engage and develop the team
• Problem-solving, advocating for customer solutions
• Driven, energetic and a “good enough is not enough” mentality
• Ability to work under pressure and adapt quickly to a start-up pace environment and culture
• Excellent skills for communicating and relating with both staff members and clients
• Excellent attention to detail
• Have the ability to make decisions that are going to be in the best interest of the company
• Must be ready and willing to step in when staffing is insufficient to keep the operations running

Benefits

• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system
• Social Initiatives - pictures speak a thousand words!