Client Engineer I

Summary

Join Jamf as a Client Engineer and be the primary point of contact for strategic customers. You will lead customer success initiatives, manage project plans for Apple adoption, and act as a technical representative. This role requires expertise in Jamf and Apple technologies, strong communication skills, and a minimum of 3 years of experience in each of the following areas: integrating Apple products in complex IT infrastructures, mastering Jamf/Apple technologies, and working in technical customer service. The position offers a hybrid work model and is open to applicants based in Taiwan with work sponsorship. Jamf fosters a supportive and inclusive work environment.

Requirements

• Minimum of 3 years experience successfully integrating Apple products in highly complex corporate IT infrastructure
• Minimum of 3 years proven mastery of Jamf and/or Apple technologies
• Minimum of 3 years experience working in Customer Service (internal or external) in a technical environment
• Exceptional Communication Skills
• Exceptional Customer Service Skills
• Ability to teach material effectively
• A balance of tenacity and strategic thinking

Responsibilities

• Demonstrate a relentless passion for the success of Jamf’s customers
• Lead key initiatives pertaining to customer success
• Act as primary point of contact and technical representative for one or very few assigned customer(s)
• Establish and maintain an active and successful project plan to drive Apple adoption and success of initiatives within organization
• Bring customer feature requests, issues, and product information to the appropriate representatives within the company to attain resolution
• Advocate for Jamf products and capabilities and solutions to customer implementation
• Actively engage with customer including frequent communication to several points of contact within customer organizations
• Pursue and maintain integration capabilities with external systems to Jamf products
• Work cross-departmentally to ensure customer needs are communicated and needs are resolved
• Create and maintain a reference environment to ensure customer needs are understood and met
• Utilize expert knowledge of leading enterprise technology trends to advocate internally and influence Jamf’s product roadmap
• Actively consult on architecture and design of Jamf products as it pertains to large enterprise environments
• Work with customers on-site as necessary to achieve success

Preferred Qualifications

• 4 year / Bachelor's Degree
• A combination of relevant experience and education may be considered
• Jamf Associate, Tech, Admin, Expert level certifications (Some Combination Preferred)

Benefits

Remote, in-office, and hybrid roles