Client Manager

Summary

Join Machinify, a leading provider of AI-powered healthcare claims software, as a Client Manager. You will focus on client interactions, operational processes, and client success within our payment integrity platform. This role involves ensuring timely issue resolution, anticipating client needs, and collaborating with internal and external teams. You will analyze healthcare claims data, create reports, and develop a deep understanding of client needs to deliver measurable results. The position requires strong communication, analytical, and problem-solving skills, along with experience in client management and the healthcare payer market. Machinify offers a remote work environment, competitive salary and equity, excellent healthcare benefits, and flexible time off.

Requirements

• 5-7 years in client-facing roles (client management, customer success, or similar role)
• Proven track record for cultivating and influencing relationships within the healthcare payer market
• Demonstrated familiarity with SQL for data creation, amendments and maintenance
• Possess analytical strength and curiosity to make observations, understand questions and explain answers in and about data sets and data processes for healthcare claims
• Excellent communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously
• Ability to work with a range of individuals, manage multiple requests with fast turn-around deadlines
• Driven self-starter mindset, seeking to make a high impact, and eager to collaborate in a cross-functional team environment
• Ability to navigate ambiguity and operate in a autonomous work culture
• High attention to detail and process oriented
• Holds a high level of integrity

Responsibilities

• Ensure the Machinify team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies
• Identify actionable insights from healthcare claims data and results
• Review all client-facing reporting for accuracy, including reports on: Impacts of policy customizations or modifications, Comparing actual results to expected or projected results, Trends by product, line of business, policy, providers, etc
• Develop a deep understanding of the assigned client’s organizational structure, business objectives, and areas of opportunity and translate that understanding into a unique value proposition that Machinify can deliver measurable results against
• Generate materials and reporting that can be leveraged to deliver insights to the customer and demonstrate how the program is performing against key success metrics
• Document and create organizational visibility to key internal stakeholders on: Insights including outstanding roadmap opportunities, areas of risk, and key client activities and expectations, Progress of weekly/monthly/quarterly initiatives, Key account metrics (e.g., relationship status, progress to goals, roadmap, etc.)
• Work with leadership to communicate and message actionable findings to support client understanding of the data
• Become an expert on the Machinify platform to support user onboarding and training
• Introduce new functionality or capabilities within the Machinify tool and receive product feedback for formal communication internally to our Product team
• Act as a key contact for client inquiries, client support, and all key client deliverables
• Manage client inquiries and technical support processes by logging, tracking, triaging, and responding to all incoming requests
• Occasional travel requirements up to 25% of the year to meet client needs

Preferred Qualifications

Previous experience in the healthcare Payment Integrity space

Benefits

• Work from anywhere in the US!
• A flexible and trusting environment where you'll feel empowered to do your best work
• Hardworking and supportive colleagues and a leadership team that understands the importance of recruiting and retaining top talent
• Medical/Dental/Vision benefits for employees & their families w/ 100% monthly premium coverage option
• Competitive salary and equity, 401(k) sponsorship, life insurance
• Generous Learning and Development Reimbursement policy
• Flexible time off