HopSkipDrive is hiring a
Client Ride Specialist

Summary

The job description is for a Client Ride Specialist position at HopSkipDrive, a fast-growing company offering innovative school transportation solutions. The role involves handling service requests, finding solutions to complex situations, collaborating with teams, and identifying trends to improve processes. The position is remote and requires 1+ years of experience in a related role, strong interpersonal skills, effective communication skills, exceptional attention to detail, and experience with SalesForce, Kustomer (or similar CRM), and Google workspace.

Requirements

• 1+ years experience in a related role, thriving in a fast-paced team environment
• Demonstrated ability to see the big picture and understand where details and data inform that picture
• Strong interpersonal skills; the ability to build strong working relationships with multiple players and engender a high degree of collaboration
• Effective written and verbal communication skills
• Exceptional attention to detail
• A positive, self-motivated individual

Responsibilities

• Handle service requests and configurations to ensure successful rides
• Proactively solve complex situations before they escalate
• Collaborate with the Client Insights team in delivering every rider safely to their destination

Preferred Qualifications

• Experience with SalesForce, Kustomer (or similar CRM), and Google workspace
• Bachelor’s degree preferred

Benefits

• Equity for every full-time employee
• Flexible vacation, medical, dental, vision and life insurance
• 401(k)
• FSA
• An opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential