Client Services Representative

Summary

Join Avanceon, a leading technology-driven manufacturing innovator, as a Client Services Representative. You will manage client onboarding, maintain accounts, and create support plans to meet client needs. This role requires strong communication, organizational skills, and proficiency in data management and Microsoft Excel. You will collaborate with a team to provide exceptional client support while maintaining confidentiality. Avanceon offers a flexible schedule with remote work options and a comprehensive benefits package.

Requirements

• Proven experience in clerical or administrative roles, with a strong emphasis on data collection and management
• Familiarity with database systems and ability to computerize manual processes effectively
• Proficient in Microsoft Excel, particularly in using pivot tables for data analysis
• Strong organizational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail
• Excellent communication skills, both written and verbal

Responsibilities

• Manage client onboarding and account maintenance
• Create and maintain support plans to meet clients' needs
• Communicate effectively with clients and their support circles
• Solve account issues efficiently and promptly
• Maintain confidentiality and handle sensitive information with discretion
• Utilize multiple computer applications and database systems
• Provide exceptional phone support and respond to inquiries

Benefits

• 401(k) with company match
• Dental insurance
• Flexible schedule with remote work options
• Health insurance
• Paid time off (PTO)
• Vision insurance
• Career growth opportunities and continuous training
• Tuition Assistance Program