Blackpoint Cyber is hiring a
Client Success Architect

Summary

The job is for a Client Success Architect at Blackpoint Cyber, a rapidly growing cybersecurity company. The role involves enhancing partner growth by driving the adoption of their products and services, providing technical engagement, collaborating with other teams, offering onboarding support, and engaging in ongoing education.

Requirements

• Experience working with MSPs and a strong understanding of the security landscape (required)
• Microsoft 365 Certification (required)
• CompTIA A+ (required)
• ConnectWise PSA/Manage Experience or Datto Autotask Experience (required)
• RMM Platform Experience (preference of MSP focused vendors)

Responsibilities

• Enhance partner growth by driving the adoption and penetration of the Blackpoint Suite of products and services
• Provide in-depth technical engagement with partners to educate and help them with the use of our suite of products as it relates to their business
• Collaborate with other Go-To-Market (GTM) team members to facilitate strategic engagements with partners and their clients
• Offer onboarding support through direct engagement with partners and their clients. Assist in building strategic documentation and process flows to ensure faster and smoother onboarding experiences
• Engage in ongoing education related to Blackpoint products, services, and integrated systems to stay current and provide the best support to partners
• Assist in crafting and preparing partner reviews to assess value delivery and customer health, ensuring ongoing satisfaction and the long-term success of our partnerships
• Follow documented processes and procedures for all events to continuously enhance the partner and client experience

Preferred Qualifications

• Proven ability to work independently and remotely
• Strong technical aptitude, excellent communication skills, and a curious mindset
• CompTIA Network+ (recommended)
• CompTIA Security+ (recommended)

Benefits

• Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans
• Blackpoint offers a robust 401k plan
• Blackpoint offers Discretionary Time Off