Client Success Intern

Summary

Join BlackCloak as a Client Success Intern and gain valuable experience in cybersecurity. You will work alongside the Client Success and Security Operations teams, observing daily activities and contributing to client support. Responsibilities include note-taking during client onboarding, developing educational guides, assisting with internal policy development, and observing cybersecurity response and penetration testing. This internship requires full-time availability, strong communication skills, and the ability to work independently and as part of a team. The internship is fully remote, offering a unique opportunity to learn about the company's mission and values within a fast-growing cybersecurity firm.

Requirements

• Full-time undergraduate/graduate student in good academic standing or recent graduate (within 1 year)
• Must uphold, enforce, and abide by all BlackCloak policies
• Ability to work independently and as part of a team
• Strong written and verbal communication skills
• Available during the agreed upon internship schedule
• Dependable and detail-oriented
• Ability to create opportunities to learn about the Company mission and core values which are foundational to our organizational culture
• Ability to work in a fully-remote environment

Responsibilities

• Work with the Client Success team, as a note-taker, for client onboardings and follow-up sessions
• Observe the BlackCloak team as they enhance clients’ cybersecurity posture on their devices, home networks and personal information
• Work with the Education Coordinator to develop educational guides for employees, clients and prospects
• Conduct research as needed to support the development of those guides
• Work with Client Success and CyberSecurity teams on the development and maintenance of internal policies and procedures
• Work with the CyberSecurity team and observe Support Specialists in the response and/or escalation of client’s cybersecurity questions and concerns
• Work with the CyberSecurity team and observe actions performed as it relates to penetration testing and malware forensics
• Assist with forensics analysis and fact gathering as needed
• Other duties as assigned

Benefits

$16 - $18 an hour