BlueVoyant is hiring a
Client Success Manager Tier II

Summary

The Client Success Manager Tier II role at BlueVoyant is a remote position for candidates based in Denmark or Germany. The role involves assisting clients to maximize the value of their BlueVoyant solutions, driving customer adoption, and ensuring retention conversations for contract renewals. The candidate should have 5-7 years of cybersecurity background and experience managing large, complex accounts.

Requirements

• 5-7 years of cyber security background
• Moderate experience managing large, complex accounts with multiple LOB’s and stakeholders
• Requires some oversight from leadership, but able to present their vision prior to escalating
• Demonstrates clear organizational skills and ability to adapt to quickly evolving environments
• Has proven that they can reliably manage their dedicated book of business
• Needs minimal oversight in written or verbal communications
• Has a foundational understanding of the BV's product/service landscape and is able to effectively move from one team to another with little guidance from Team or Management
• Able to articulate BV’s offering, benefits, SOPs and deliverables with minimal oversight from supporting SMEs at BV

Responsibilities

• Serves as the primary point of contact for all customer requests, needs, correspondence, escalations, etc
• Primary advocate within internal BV stakeholder groups to drive tangible outcomes
• Responsible for tracking all customer communications internally with respective BV Teams
• Responsible for the coordination and scheduling of all customer interactions (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal BV Teams
• Oversees the transition from deployment to Steady State and establishes cadence/operating rhythm for new customers
• Drives customer adoption/engagement of current and additional services provided from BV
• Aids in driving retention conversations to ensure customers are on target for contract renewals
• Aids in discussions related to potential customer churn (Playbooks, Churn War Room, etc.)
• Works closely with Sales Counterpart to position, educate, and drive potential growth opportunities for additional BV Service offerings