Remote Client Success Manager/Inside Sales

Summary

Join Teem as a Client Success Manager and play a crucial role in maintaining and enhancing relationships with clients and contractors. You will be responsible for managing client feedback, resolving issues, and increasing sales opportunities with existing clients.

Requirements

• B2B sales experience required
• Proven experience in customer success or client management roles
• Strong interpersonal and communication skills
• Ability to build and maintain relationships and networks
• Proficiency in analyzing feedback and implementing necessary changes
• Self-motivated and detail-oriented with excellent problem-solving abilities

Responsibilities

• Proactively contact leads to introduce our GPO services, demonstrating the value and benefits to potential members
• Manage the sales process from initial contact to close
• Utilize effective sales techniques to convert inquiries into active members. Maintain a high conversion rate by understanding customer needs and tailoring our offering solutions
• Manage the onboarding process for new members to ensure a smooth transition into the GPO. Provide initial training and support to familiarize members with our offerings
• Serve as the primary point of contact for member inquiries and concerns. Ensure high levels of customer satisfaction by resolving issues promptly and maintaining regular contact
• Collect and analyze customer feedback to identify areas for improvement to ensure member retention
• Regularly track and report on sales metrics, customer onboarding, and customer satisfaction
• Handle all daily tasks associated with your role, including customer interactions, data entry, and follow-ups. You are expected to use the CRM to track your activities and customer engagements effectively

Benefits

• Work remotely: Enjoy the flexibility of working from home in a comfortable and productive environment
• Be Trained & Developed: We value our staff and are committed to developing their skills with our comprehensive training programs
• Earn in USD: Secure a rewarding position that pays in dollars