Bazaarvoice is hiring a
Client Success Manager-SMB

Summary

The Client Success Manager (CSM – SMB Managed) role at Bazaarvoice involves managing a portfolio of accounts and driving client satisfaction. The position requires 3-5 years of experience in an entry level account management or client-facing role, basic skills with Microsoft Office and Google suites, and strong communication skills. The expected salary range is $60,000 - $70,000 per year, with additional compensation incentives.

Requirements

• 3-5 years in an entry level account management or client-facing role
• Skillful in time management, organizational systems, and prioritization
• Sufficient in meeting deadlines and expectations with minimal supervision
• Basic experience with Microsoft Office and Google suites
• Confident and solid written and verbal communication
• Comfortable communicating across multiple methods with both known and unknown points of contact
• Curious mindset and strong desire to learn

Responsibilities

• Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations
• Observe and track trends across portfolio to develop best practices
• Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)
• Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results
• Help key stakeholders understand the value they are receiving from Bazaarvoice
• Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
• Promote new feature adoption to enhance client satisfaction and program performance
• Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions

Preferred Qualifications

• Experience with Gainsight a plus, but not required
• Experience with software, online and/or other marketing/eCommerce technologies a plus, but not required

Benefits

• $60,000 - $70,000 a year (Base Salary range)
• Additional compensation incentives including an annual bonus