Client Success Partner

Summary

Join 360Learning as a Client Success Partner (CSP) and support clients in their digital training strategy using the 360Learning platform. You will be responsible for ensuring contract renewals, maximizing the business impact of the solution, and managing a portfolio of clients. This role is crucial for the customer success team, focusing on client relationship development. The position requires experience in client success and the SaaS B2B industry, along with strong communication and data interpretation skills. 360Learning offers a competitive compensation package, including benefits like a work-from-home stipend, RTT, lunch vouchers, medical insurance, and flexible hours.

Requirements

• First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
• Experience of delivering a business review, managing warning situations and onboarding clients
• Ability to interpret data and identify trends
• Excellent interpersonal and communication skills
• Fluent French, and excellent English proficiency (B2 minimum)

Responsibilities

• Ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
• Ensure the business impact of our solution in accordance with the objectives set by our clients
• Ensure the renewal or signing of new contracts for accounts listed in your portfolio
• Manage a portfolio of clients in a high-touch and low-touch mode
• Develop the relationship with your clients
• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
• Participate in your first customer meetings with other CSPs from the team
• Take over a portfolio of existing customers
• Start new projects with prospects and clients
• Define the learning transformation roadmap with the client and identify the resources needed to achieve them
• Define a retro-planning of the initiatives on the solution and vouch for it
• Identify and document customer use-cases
• Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
• Work with the Account Managers to identify new project opportunities to develop the account
• Reduce churn by identifying customers at risk and implementing a remedial action plan
• Identify strong leaders within the client’s team
• Develop and share good business practices with the entire Client Success team

Preferred Qualifications

• Previous experience in the SaaS B2B industry
• Keen interest for the digital industry, education and e-learning in particular

Benefits

• Package includes base salary, a variable component and equity
• Work From Home stipend
• RTT
• Lunch vouchers
• Medical insurance
• Gym subscription
• 1 month parental leave for the second parent
• Flexible hours
• Full remote work possible anywhere in France