Client Success Specialist

Summary

Join Experian as a Client Success Specialist and guide new clients through the onboarding process for unemployment management services. Lead the end-to-end onboarding, including data collection, system setup, and client training. Coordinate with clients to confirm start dates and ensure system configuration. Maintain accurate tax information and train clients on the Hamlet platform. Serve as the primary contact for client inquiries and issue resolution, and present quarterly reports to improve response quality. This fully remote role requires a Bachelor’s degree or equivalent experience and two years of experience in client onboarding or a related field. Strong communication and presentation skills are essential.

Requirements

• Bachelor’s degree in Business Administration, Communications, Human Resources, or a related field or Equivalent years of work experience
• Two (2) plus years of experience in client onboarding, customer success, account management, or a related client-facing role
• Proven experience in client onboarding, customer success, or account management
• Strong presentation and communication skills
• Proficiency in Microsoft Office Suite
• Ability to manage multiple clients and deadlines simultaneously

Responsibilities

• Lead the end-to-end onboarding process, including data collection, system setup, and client training
• Coordinate with clients to confirm start dates, gather contacts, and ensure system configuration
• Ensure accurate and up-to-date tax information throughout your client lifecycle
• Train clients on the Hamlet platform prior to go-live
• Be the primary contact for client inquiries and issue resolution
• Present quarterly reports and collaborate with clients to improve response quality

Preferred Qualifications

• Experience working with SaaS platforms or HR/payroll systems is a plus
• Familiarity with unemployment claims processes or compliance standards is highly desirable
• Familiarity with unemployment claims processes and compliance standards is a plus

Benefits

• Lucrative overachievement plan
• Experian Elite – Annual trip for Top Performers
• 15 days of vacation accrual annually, five sick days, two volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting
• Fully remote role