Client Success Specialist

Summary

Join Tiny Spoon Chef as a Client Success Specialist and become a key member of our culinary team. You will be the primary point of contact for clients and chefs, ensuring exceptional client experiences and strong internal communication. Responsibilities include managing client relationships, utilizing HubSpot for client interaction tracking, analyzing client feedback, and collaborating with cross-functional teams. You will also conduct client consultation calls, focusing on building strong relationships and understanding client needs. This fully remote position requires strong communication, problem-solving, and analytical skills, along with experience in CRM and client relationship management. Some evening and weekend work is required, and occasional travel to Boston may be necessary.

Requirements

• Previous CRM experience
• Strong communication and interpersonal skills both via phone and email
• Ability to build strong relationships with clients
• Ability to work independently and proactively in a fast-paced environment with exceptional time management skills
• Adept at high-level, creative and compassionate problem solving
• Ability to de-escalate, advocate, and escalate issues as needed
• Strong analytical skills to identify trends and opportunities for improvement
• Experience with managing ongoing client relationships
• Strong leadership skills

Responsibilities

• Act as one of the primary points of contact for our clients and team of chefs
• Work closely with the other Client Success team members and chefs to ensure strong internal communication
• Harness the full power of HubSpot to keep track of our client interactions, ensuring no customer query goes unanswered
• Monitor, track, and analyze client feedback to identify areas for improvement
• Collaborate with cross-functional teams to ensure the successful implementation of new clients and services
• Manage client issues and escalations, ensuring timely resolution and follow-up
• Develop and maintain a strong knowledge of our offerings and the industry as a whole
• With scheduling, you'll be the traffic cop routing information to get everyone where they need to be when they need to be there
• Conduct client consultation calls with a focus on building and maintaining strong relationships to understand their unique needs and preferences

Benefits

• Retirement Plan, 401k and 401k Matching
• Health, Dental and Vision Insurance
• Short & Long Term Disability
• Life Insurance
• Accident & Critical Illness Insurance
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Paid Time Off
• Profit Sharing