Client Support Analyst

Summary

Join Experian and help shape the future of Employer Services! As a Tax Withholding Client Service Analyst, you will support our growing mid-market client base, providing one-touch service and identifying process improvements. You will track client deliverables, represent EES Tax Withholding expertise, interpret data, and present professional content. This role requires strong technical knowledge, experience in client support, and proficiency in Salesforce and Smartsheets. The position offers a dynamic atmosphere, remote work, and excellent benefits, including a 401k match, comprehensive health plans, paid time off, and various wellness programs.

Requirements

• 3 + year's client technical support experience
• Bachelor's Degree or relevant work experience
• Have strong technical knowledge
• Understand Agile methodology
• Expect and navigate through obstacles
• You have strong problem-solving and analytical skills
• Proficient in Salesforce and Smartsheets

Responsibilities

• Support our growing mid-market client base
• Provide service to our growing client base with an emphasis on one-touch service
• Assist to identify process improvements and work with product, management, and the team to implement changes
• Track client deliverables from tax forms to system changes
• Represent EES Tax Withholding as an expert on our service
• Interpret data and present professional content to clients and internal stakeholders
• Manage multiple tasks, prioritize them and focus on finding solutions

Preferred Qualifications

Knowledge of human capital management systems and HR/Payroll/Tax related product offerings a plus

Benefits

• 401K with a 4% company match with immediate vesting
• Comprehensive health, dental, and vision plans
• 5 sick days each calendar year
• 12 paid company holidays and 2 paid volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more
• Remote work