Apothecarie is hiring a
Client Support Specialist

Summary

The job is for a Client Support Specialist at a growing SaaS healthcare company. The role involves handling support calls, assisting with ePrescribing setup, and contributing to the client-facing Knowledge Center. The ideal candidate should be self-motivated, accountable, poised under pressure, and have prior experience in SaaS client support or as a Pharmacy Technician.

Requirements

• Energetic, organized, and loves people
• Proven success in troubleshooting and problem solving via phone
• Ability to build relationships with various personality types, remaining professional and calm when speaking with difficult or upset clients
• Self-driven and motivated with a desire to succeed and grow in a fast-paced, changing environment
• Excellent oral and written communication skills
• Resourceful and well organized to ensure meticulous follow-up
• Quick learner in software environments
• Proficient with MS Office (e.g., Word, Excel, PowerPoint)

Responsibilities

• Handle 20-40 inbound support calls and tickets from both hospices and pharmacies
• Answer incoming support calls timely with minimal number of calls going to voicemail
• Place outbound calls to proactively check on new users, answer questions and offer brief training sessions
• Assist physicians with ePrescribing setup
• Contribute to our client-facing Knowledge Center by adding FAQs and tutorials
• Support the CX Support Team Lead with meeting and exceeding team KPI’s

Preferred Qualifications

Pharmacy Technician license

Benefits

• 100% Remote Environment
• Medical, Dental, Vision, Accidental Insurance
• Company paid: Short Term Disability, Long Term Disability and Life Insurance
• 401k Match after 1 year of tenure (4%)
• 3 weeks of PTO
• Closed for 12 Holidays