Client Support Specialist

Summary

Join Lyra Health as a Client Support Specialist and play a vital role in expanding access to mental health care internationally. You will be responsible for handling client billing inquiries, collaborating with internal teams, and troubleshooting issues. This position requires experience in healthcare billing customer service and excellent communication skills. Lyra offers a competitive salary and a comprehensive benefits package, including health insurance, retirement benefits, paid time off, and various wellness programs.

Requirements

• 1+ years experience in healthcare billing customer service
• Excellent attention to detail
• Excellent written and verbal communication skills

Responsibilities

• Act as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals
• Follow up on returned claims, among other billing responsibilities
• Keep clients informed of billing and payment status
• Collaborate with internal billing teams and customer success as needed to resolve client cases
• Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
• Collaborate with technical teams to identify bugs and improve the client/provider experience
• Ability to work on a scheduled shift and holidays

Preferred Qualifications

• Experience in healthcare and/or medical billing
• Experience in medical billing setting in bank reconciliation, payment posting and patient billing, ability to read and understand EOBs
• Experience with Zendesk, Salesforce, and/or JIRA

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra’s benefits package includes gender-affirming surgery
• Lyra for Lyrians; coaching and therapy services for you and your eligible dependents
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid Parental Bonding Leave for birthing and non-birthing parents
• 401k and retirement benefits
• Employee Well-being Program with additional perks: Fertility and Family Building, and Maternity program, Employer discount marketplace, Pet insurance, Financial planning tools, UberEats stipend, Legal services, Monthly technology stipend
• We spread joy throughout the year with perks and activities, surprise swag, regular community celebrations and more!