Dataprise is hiring a
Client Technology Manager

Summary

Join our team as a Client Technology Manager and play a crucial role in managing the technical relationship between existing customers and Dataprise. As a CTM, you will be responsible for executing a cadence of onsite and remote customer visits, providing expert advice to clients on technologies and services, and coordinating with various departments to address service requests.

Requirements

• A well-rounded technical skill set consisting of IT Infrastructure/Network Project Management experience
• Strong knowledge of the latest versions of Microsoft technologies such as Windows Server, Active Directory, Exchange Server, Azure, and Office365
• A background in managing clients subscribed to managed services agreements
• The ability to translate technical content to non-technical customers
• The business acumen to provide high level strategic consulting to clients
• Excellent communication and time management skills
• The ability to take ownership of attaining performance goals
• A results-oriented drive
• A strong work and service ethic
• Fantastic poise and judgment
• An open mind who is adept at resolving problems and conflicting situations
• PMP/ITIL certifications

Responsibilities

• Act as the client liaison and primary technical point of contact with overall responsibility for the technical partnership between Dataprise and the client
• Play a central role in developing the winning IT Strategy for a set group of clients
• Provide expert advice to clients on the technologies and services that can best support their business objectives, giving them an edge over their competition
• Coordinating with a variety of Dataprise departments to leverage resources as needed to address service requests, client/Dataprise relationship matters, billing concerns, etc
• Working directly with the Account Management and Solution Engineering teams to schedule and complete scoping calls
• Manage technology-related vendors such as internet service providers, copy and print vendors, line of business application vendors and other service providers
• Perform regular risk analysis and help clients identify and mitigate any risks associated with their technology

Benefits

• Comprehensive Compensation Management System
• Salary Range: $95,000-$110,000