Clinic Team Manager

Summary

Join Hey Jane's Clinic Team as a Manager to streamline clinical processes, meet operational goals, and enhance efficiency within the clinical team. Collaborate with clinical leadership to boost productivity, improve patient experience, and maintain compliance. The ideal candidate possesses 5+ years of clinical experience (RN, NP, PA-C, CNM, or related), 2+ years of managing clinical teams (preferably in telehealth or reproductive healthcare), strong leadership skills, and experience optimizing clinical workflows. The role involves directly managing telehealth Nurses and Advance Practice Clinicians, monitoring KPIs, fostering a collaborative culture, ensuring team licensing, overseeing scheduling and workload, identifying operational challenges, implementing process improvements, maintaining regulatory compliance, collaborating with the Medical Director and Product team, onboarding new team members, and creating a professional development framework. Hey Jane offers a competitive salary and benefits package.

Requirements

• 5+ years of clinical experience as an RN, NP, PA-C, CNM, or in a related healthcare leadership role
• 2+ years of experience managing clinical teams, preferably in telehealth, reproductive healthcare, or a startup environment
• Strong leadership and coaching skills, with the ability to foster a high-performing team
• Experience optimizing workflows and improving operational efficiency in a clinical setting
• Excellent communication and interpersonal skills, with a patient-first mindset
• Knowledge of healthcare compliance, regulatory requirements, and quality assurance
• Ability to analyze clinical data and translate insights into actionable improvements
• Comfortable working in a fast-paced, mission-driven startup environment

Responsibilities

• Directly manage and support telehealth Nurses and Advance Practice Clinicians, ensuring high performance, job satisfaction, and professional growth
• Lead team meetings, provide regular feedback, and conduct performance evaluations
• Monitor and manage key performance indicators (KPIs) such as treatment turnaround time, patient satisfaction (NPS), and provider response time
• Foster a collaborative, mission-driven culture that prioritizes patient-centered care
• Ensure team is appropriately licensed to meet business and patient needs
• Oversee scheduling, staffing, and workload distribution to optimize patient care and team efficiency
• Identify operational challenges and work cross-functionally to implement solutions that enhance efficiency and patient outcomes, driving timely and effective communication between clinical teams and other departments
• Implement process improvements that enhance patient care, provider efficiency, and clinical workflows
• Maintain compliance with HIPAA, OSHA, FDA, and other regulatory requirements to ensure patient safety and confidentiality
• Collaborate with the Medical Director and Product team to identify and implement tech-enabled solutions that improve clinical operations
• Onboard new clinical team members and provide ongoing training on Hey Jane’s protocols, technology, and best practices
• Create a professional development framework for team growth and career progression

Preferred Qualifications

• Experience in abortion or reproductive health care
• Prior startup or telehealth experience
• Experience in clinical telephone triage or remote care delivery
• Deep understanding of trauma-informed care principles
• Proficiency in Spanish

Benefits

• Fully remote work environment
• Health, dental, and vision insurance
• Generous PTO and parental leave
• Equity in a fast-growing, mission-driven company
• 401(k) retirement plan
• Annual professional development stipend
• Mission-aligned, supportive team culture