Clinical Account Manager

Summary

Join SmithRx, a rapidly growing Health-Tech company, as a Clinical Account Manager and ensure the complete post-sale success and satisfaction of our clients. You will provide clinical expertise, including insights on drug spend and utilization, and serve as a trusted advisor for clinical pharmacy services. Analyze claims data to identify trends and cost savings opportunities, and effectively communicate formulary and clinical program value propositions. Collaborate with clients and account managers, support communications of formulary changes, and recommend clinical programs for cost savings. Stay current with market trends and provide clinical market intelligence. This role requires strong communication and interpersonal skills, along with a passion for customer satisfaction and a collaborative work ethic.

Requirements

• Bachelor’s and Advanced Degree in Pharmacy, RPh or Pharm D
• Current and unrestricted Pharmacist license (any state)
• 5+ years of experience working as a licensed pharmacist
• 3+ years of experience working in a client-facing role with external clients (beyond patients and prescribers) required
• Executive-level communication (including developing & delivering formal presentations) and interpersonal skills required
• A passion for the customer experience and customer satisfaction
• Dedicated to solving difficult problems together in collaboration with the broader team
• Self-driven, results-oriented work ethic with a positive outlook
• Ability to take the initiative with little to no direction
• Empathic communicator with a consultative approach, able to see things from another person's point of view

Responsibilities

• Collaborates with clients and account managers to provide clinical expertise, including insights on drug spend and utilization, clinical management strategies, medication alternatives, and formulary compliance
• Provides superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management
• Analyzes claims data to identify trends and cost savings opportunities
• Comprehends and effectively explains formulary and clinical program's value proposition to clients
• Supports communications of formulary changes and program updates for internal and external partners
• Recommends clinical programs for clients to provide cost savings to clients and members
• Stays current with market trends and provides clinical market intelligence to clients
• Communicates drug information to clients and responds to plan-specific clinical inquiries
• Creates and updates clinical marketing materials
• Collaborates with and provides guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefits
• Able to incorporate treatment and practice guidelines into client presentations, including up-selling opportunities
• Analyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departments

Preferred Qualifications

3+ years of working knowledge of healthcare benefits, account management, pharmacy benefits, or commercial health insurance preferred

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities