Clinical Data Review Assistant

Summary

Join Natera as a Clinical Data Review Assistant, a temporary position supporting the Clinical/Medical Laboratory Scientist Data Review team. You will communicate with internal and external customers to obtain information for processing patient genetic testing samples, reports, and billing. Responsibilities include tracking sample kits, updating databases, assisting reviewers with questions, and coordinating report releases. This role involves handling protected health information (PHI) and requires HIPAA/PHI privacy training. You will need customer service or clerical experience and proficiency in Google Workspace and Microsoft Office. Natera offers competitive benefits, including medical, dental, vision, life, and disability insurance, as well as fertility care benefits and paid leave.

Requirements

• Two-year degree or equivalent preferred
• Minimum of 2 years of customer service or clerical experience
• Experience with Google mail and Google Documents
• Knowledge in Microsoft Office suite and basic typing with excellence in spelling and grammar
• Excellent attention to detail and organization skills
• Adaptability to change and self-starter
• Ability to maintain professional customer communications
• Job duties are performed in either a Natera office or in the employee’s home office, office space should be private
• Position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material
• Duties may require working outside normal working hours (evenings and weekends) at times

Responsibilities

• Deal directly with internal and external customers via telephone and electronic channels to obtain or convey missing information needed for processing of submitted test samples
• Track sample collection kits and answer questions regarding test status
• Update internal databases regarding test development progress and make notes in LIMS case ‘notes’
• Assist CLS/MLS Data Reviewers in answering questions from clinics and customer support
• Coordinate report release requests from Genetic Counselors and Customer Support
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Must maintain a current status on Natera training requirements
• Performs other duties as assigned

Preferred Qualifications

• Problem analysis and problem-solving experience preferred
• Data collection and maintenance experience preferred

Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
• We also offer a generous employee referral program!