Clinical Navigation Nurse Practitioner/Physician Assistant

Summary

Join Included Health as a Clinical Navigation NP/PA and connect with members to assess their needs, provide clinical guidance, and navigate them to resources. You will work with a multidisciplinary team to optimize patient health outcomes. Responsibilities include patient assessment, clinical guidance, and navigation to appropriate services. You will meet volume targets, maintain quality of service, and participate in continuous improvement initiatives. Collaboration with other healthcare professionals is essential. This role requires a license, board certification, and at least 3 years of experience. The position offers a competitive salary and benefits package, including remote work options and generous PTO.

Requirements

• Be a licensed NP/PA provider in good standing with your state board
• Maintain board certification
• At least 3 years of NP/PA experience in a clinical setting is required
• Willingness to obtain and maintain additional licenses as necessary
• Strong communication skills, with an emphasis on clear and detailed medical documentation
• High empathy and the ability to reassure patients and their families during challenging times
• Strong judgment and efficiency in balancing priorities
• Flexibility to work cross-functionally in a fast-paced environment
• Proficiency and enthusiasm for adopting new technologies, including AI, Electronic Health Records (EHR), and Google apps
• Comfortable providing care to all age groups, from newborns to adults
• Ability to thrive in a dynamic work environment while working independently

Responsibilities

• Talk with patients, assess their needs, gather important clinical history, provide appropriate clinical guidance, and navigate them to Included Health services and external benefits as appropriate
• Demonstrate strong clinical acumen across a variety of Included Health Service Lines, including Expert Medical Opinion, Treatment Decision Support, Healthy Days, and other service lines based on business needs
• Meet Volume Targets: Ensure that the volume of patient encounters meets the established targets. This includes scheduling and conducting a specified number of encounters as outlined by departmental goals
• Maintain Quality of Services: Deliver high-quality clinical services that adhere to established standards and protocols
• Continuous Improvement: Participate in continuous improvement initiatives aimed at optimizing the efficiency and effectiveness of clinical services. This includes staying current with best practices and emerging trends in healthcare delivery
• Collaboration and Coordination: Work closely with other healthcare professionals and administrative staff to coordinate care and ensure that service delivery aligns with overall organizational objectives
• Collaborate across a multidisciplinary team with clinical and non-clinical members to deliver a seamless, top-quality care experience to our patients
• Evaluate, triage and manage pediatric and adult patients for both acute, chronic and mental health conditions
• Collaborate on pilots, projects, and workflow changes to increase efficiency and improve member experience
• Demonstrate empathy and excellent patient advocacy. You’ll work with patients and their families who are going through challenging times. You need to maintain perspective, demonstrate empathy, and be efficient and reassuring
• Function autonomously and document findings appropriately and timely
• Strictly follow security and HIPAA regulations to protect our patients’ medical information
• Scheduling flexibility to include evenings and weekends
• Other responsibilities based on business need

Preferred Qualifications

• 5+ years of NP/PA experience in a clinical setting is preferred
• Virtual care/telemedicine experience is preferred

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations