Clinical Support Specialist
CareBridge health
πRemote - Worldwide
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Job highlights
Summary
Join CareBridge as a Clinical Support Specialist and collaborate with patients, medical professionals, and vendors to ensure comprehensive care for individuals with physical, developmental, and intellectual disabilities. This frontline role involves care coordination, scheduling visits, facilitating communication with external providers, and procuring necessary supplies and equipment. You will support the interdisciplinary care team, manage inquiries, and maintain accurate documentation. The position requires healthcare experience and strong communication skills. Remote work is offered.
Requirements
- Passion for helping patients with physical, developmental and intellectual disabilities
- A warm, engaging personality with the ability to connect with individuals virtually via phone and/or video
- 3+ yearsβ experience in a healthcare environment, medical back office experience preferred
- Has advanced knowledge of Medicare and state Medicaid coverages of DME and supplies
- Expertise in phone etiquette and professional phone demeanor
- Solution-oriented and a creative problem solver
- Inspires a positive and collaborative working environment
- Ability to work in a metric-driven and goal-oriented environment
- Experience with conflict resolution, defusing, and de-escalating calls
- Calm, unhurried approach that inspires confidence
- Highly organized and detail-oriented, able to multi-task
- Self-starter with a propensity to follow-up and follow-through
Responsibilities
- Arrange for and help coordinate prescribed laboratory tests and/ or diagnostic procedures
- Support order, delivery, and receipt of DME/ medical supplies as identified by patient care team
- Identify and schedule referrals with external providers, including specialty and home health care
- Provide day-to-day support to care team (including RNs, NPs, Pharmacists, Social Workers, etc.)
- Coordinate visits with other CareBridge interdisciplinary care team members, as necessary
- Orders diagnostics, labs, referrals, home health and all equipment and supplies accurately and timely and ensures receipt
- Maintain excellent punctuality and attendance during work hours and adhere to schedule
- Manage large amounts of inbound and outbound inquires and document all correspondences within systems timely and accurately, all while targeting for a first call resolution
- Other duties as assigned
Preferred Qualifications
- Direct experience working with DME greatly preferred
- Certified Nursing Assistant, Medical Assistant or Licensed Practical Nurse a plus
- Experience delivering persuasive messaging and empathy
- Experience with Thrio and Elation systems preferred
- An entrepreneurial spirit
- A tenacious self-starter
- Flexible and adaptable to a constantly changing workload
- Must enjoy working in a fast-paced environment
- A sense of humor and a down-to-earth nature
- A drive to assist the member by going above and beyond to simplify their experience
Benefits
Remote work
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