Clinical Support Specialist

Summary

Join MediTelecare as a Clinical Support Specialist (CSS) and contribute to providing both in-person and remote clinical facilitation and administrative support. Onsite, you'll assist clinicians with patient care visits, offering education and technical support. Remotely, you'll handle administrative tasks like chart preparation and Behavioral Health Integration (BHI). This role requires a blend of clinical and administrative skills, strong communication, and commitment to patient care. We offer a comprehensive benefits package including various health insurance plans, generous PTO, paid holidays, and a 401k with company match. The ideal candidate possesses a high school diploma, experience in a healthcare setting (preferred), and proficiency in medical terminology and technology.

Requirements

• Minimum High School Diploma required
• Basic working knowledge of medical terminology
• Experience in the use of online healthcare tools
• Proficiency in Microsoft Office Suite – Outlook, Word, Excel
• Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI
• Commitment to providing platinum-level customer service and communication
• Ability to embrace a company culture of caring and kindness
• A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
• A reliable home internet connection
• A valid driver’s license and reliable mode of transportation
• The ability to travel up to 1 hour in any direction from home office to cover clinics when needed
• Ability to stand, walk, see, speak, hear – both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms. Regularly required to stoop, bend, crouch. Specific vision requirements include close-up corrected vision
• Must be able to lift, push, pull up to 30 lbs. without restrictions
• Ability to remain sedentary for long periods of time while working on administrative tasks
• May be exposed to bodily fluids, viruses or other infectious diseases within a healthcare facility
• Potential exposure to cleaning chemicals used within a healthcare facility

Responsibilities

• Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
• Providing technical support and assistance for telehealth visits to include room and equipment preparation
• Supporting clinicians by accessing vitals and other relevant data from the facility’s EMR
• Procurement of patient referral documents as needed
• Acting as a liaison between the clinicians and the facility staff
• Interacting with staff and/or family members as necessary
• Maintaining responsibility for proper handling and cleaning of MediTelecare equipment
• Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company’s BHI system/software
• Providing assistance to assigned clinicians by accessing the facility’s EMR and recording relevant data into our EHR system in preparation for the clinical visit
• Working closely with the clinician to assure that patient visits run smoothly and efficiently

Preferred Qualifications

• 1+ year in a healthcare setting preferred, but not required
• Medical Assistant or CNA certification a plus

Benefits

• Choice of three health insurance Plans
• Dental
• Vision
• Generous PTO
• 8 Paid Holidays
• Ancillary Insurance Coverage (Accidental, Hospital Indemnity, and Critical Illness)
• Free Life Insurance with Buy Up Options
• 401K with company match
• Pet Insurance