Clinical Support Specialist

Summary

Join Sprinter Health as a Clinical Support Specialist and play a vital role in ensuring our clinicians and patients receive top-tier care. You will prepare for patient appointments by reviewing schedules and ensuring all necessary information is in the system. This involves cross-functional collaboration to gather missing data and documentation. You will also work with the nursing team to follow up with patients. The role is remote and requires a private workspace. The schedule may adjust to cover various time zones. This is a new role on a newly created team.

Requirements

• Possess strong writing skills
• Have quick and accurate typing speed, and excellent computer skills
• Demonstrate excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
• Have experience with medical terminology
• Be able to work in a stressful and fast-paced environment
• Be self-motivated
• Have excellent follow through

Responsibilities

• Provide clinical & administrative support as needed to the clinical team
• Review each visit to ensure labs, documentation, and patient education completed
• Track and notify patients of lab values, imaging reports, etc. as directed by providers
• Review schedule to ensure each visit is accurate and ready for in-home visit
• Transcribe data into EMR before a visit to include past medical hx, surgical hx, medications, preventative care, etc. for review by the provider during visit with patient
• Upload documents into EMR
• Oversee the management of medical records and ensure confidentiality is maintained at all times
• Demonstrate strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams
• Facilitate communication between patients, medical staff, and administrative departments to enhance patient experience
• Address patient inquiries and resolve issues promptly to maintain a positive environment
• Monitor daily operations to identify areas for improvement in service delivery and efficiency

Preferred Qualifications

• Have prior medical office experience (2 years preferred)
• Have experience with Elation
• Have experience with coding

Benefits

• Medical with employee coverage 100% covered by the company
• Dental and Vision plans
• PTO + 11 paid holidays per year
• 401(k) with automatic company contributions
• Career growth opportunities