Cloud and Infra Engineer

Summary

Join ProArch as a Cloud Support Engineer to provide L2 and L3 support for clients, troubleshooting MS Azure and M365 products, managing email migrations, and offering guidance on Azure cloud. You will diagnose and resolve issues related to cloud technologies, ensuring seamless integration and operation of cloud applications. The role involves expert troubleshooting for MS Azure, M365 Suite, and Azure virtual desktop, as well as analyzing and diagnosing various IT issues. You will update IT incidents and requests, escalate unresolved issues, and engage in technical discussions with clients and internal teams. Maintaining technical documentation and delivering exceptional customer service are also key responsibilities. This position requires participation in 24/7 rotational shifts.

Requirements

• Minimum of 5 years in an IT Service Desk, Cloud Support, or Infrastructure Admin role, preferably in an MSP environment
• Proficiency in Microsoft Azure and M365 with relevant certifications (e.g., MS-102, AZ-104)
• Participate in 24/7 rotational shifts as required
• Experience with MS Intune, MDM/MAM, and related technologies for remote device management
• Strong knowledge of Entra (Active Directory), Windows server and hypervisor administration, and network management, including firewalls, switches and VPN
• Familiarity with Remote Desktop and Azure Virtual Desktop for effective remote support
• Excellent Communication skills

Responsibilities

• Provide expert troubleshooting for MS Azure, M365 Suite and Azure virtual desktop
• Deliver L2 and L3 IT support and guidance to clients
• Update all IT incidents and requests in the IT Service Management system
• Analyze and diagnose various IT issues, including hardware, software, server, network, and security concerns
• Escalate unresolved issues appropriately, ensuring cross-team collaboration
• Engage in technical discussions and provide consultations with both clients and internal teams
• Maintain and update technical documentation to reflect current best practices
• Exhibit a strong focus on client satisfaction and deliver exceptional customer service consistently
• Participate in 24/7 rotational shifts as required
• Keep abreast of new cloud technologies and solutions related to Azure

Preferred Qualifications

Familiarity with Cisco and Barracuda devices, along with good network troubleshooting skills

Benefits

• Competitive Salary
• Excellent career development opportunities
• Health Insurance
• Work from home opportunity
• Certification Policy