Cloud Observability and Performance Engineer

Summary

Join Halcyon's Chaos Cloud Engineering team as a Cloud Observability and Performance Engineer. Design and implement observability, monitoring, and performance strategies for cloud-hosted microservices managing endpoint security agents at scale. Ensure the reliability, visibility, and performance optimization of backend systems supporting cloud-based security operations for millions of endpoints globally. Collaborate with development, SRE, and security teams to troubleshoot production issues. Define and implement SLOs, SLIs, and performance benchmarks for cloud components and services. This critical role requires expertise in observability stacks, cloud platforms, containerization, and distributed systems. The position offers competitive salary, flexible work culture, and continuous learning opportunities.

Requirements

• 5+ years of professional work experience in observability, site reliability, or cloud performance roles
• Strong experience with monitoring and observability stacks (e.g., Prometheus, Grafana, ELK, OpenTelemetry, Datadog, AWS CloudWatch)
• Proficiency in cloud platforms (e.g., AWS, GCP, Azure) and cloud-native services (e.g., ECS, EKS, Lambda)
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)
• Solid knowledge of distributed systems, microservices, and performance debugging
• Proficiency in Python, Scala, or other language(s) for tooling and automation
• Familiarity with CI/CD pipelines, infrastructure as code (e.g., Terraform), and version control (Git)

Responsibilities

• Design, build, and maintain end-to-end observability for distributed cloud services (telemetry, logging, tracing, alerting)
• Develop and optimize metrics pipelines and dashboards (e.g., Prometheus, Grafana, OpenTelemetry, Datadog)
• Ensure high performance, availability, and scalability of agent management systems in production
• Collaborate with development, SRE, and security teams to troubleshoot production issues using observability tooling
• Define and implement SLOs, SLIs, and performance benchmarks for cloud components and services
• Instrument code and services to expose business-relevant metrics and latency bottlenecks
• Automate performance regression testing and anomaly detection
• Support proactive incident detection and real-time monitoring strategies across multi-cloud environments
• Provide root cause analysis and performance tuning recommendations

Preferred Qualifications

• Experience with endpoint security platforms or agent-based systems
• Familiarity with SIEM, security analytics, or cloud threat detection pipelines
• Background in networking performance, TLS handshake optimization, or load balancing
• Experience with SLA/SLO-driven operational excellence in high-scale environments
• Knowledge of additional languages, such as Go

Benefits

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
• 401k plan with a generous employer contribution
• Short and long-term disability coverage, basic life and AD&D insurance plans
• Medical and dependent care FSA options
• Flexible PTO policy
• Parental leave
• Generous equity offering