Cloud Operations Team Lead

Summary

Join Shift Technology's Infrastructure team as a Cloud Operations Team Leader in Japan, managing a team of two specialists. You will serve as the primary point of technical escalation, ensuring efficient incident management and timely resolution of support tickets. Responsibilities include managing cloud infrastructure (Azure, AWS, OVH), maintaining systems and security, deploying projects, and ensuring desktop compliance. Strong technical skills in cloud computing, networking, and security are required, along with leadership experience. The role offers flexible remote work options and a competitive benefits package, including generous PTO, mental health benefits, and opportunities for professional growth.

Requirements

• Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP
• Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS
• Proficiency in Windows, Office, and Active Directory
• Infrastructure security experience - Patch and vulnerability management
• Backup knowledge and experience
• Familiarity with monitoring and logging solutions, such as Grafana

Responsibilities

• Manage a team (2) of Cloud Operations specialists in Japan
• Serve as the primary point of technical escalation contact
• Be responsible for being the point of contact for any operational escalations within the organisation
• Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner
• Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected
• Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level
• Monitor alerts and follow their evolution, escalate as needed
• Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks
• Maintain Linux and Windows systems, network, and security software/equipment
• Apply security patches to the entire IT infrastructure
• Deploy new client projects and infrastructure based on established requirements
• Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies
• Cultivate great co-worker and client relationships
• Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Preferred Qualifications

• Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources
• Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics
• Experience with Jira ticketing system and Confluence
• Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management
• Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements
• At least 1 year of experience as a lead
• Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise
• Proactive and take pride and ownership of your work
• Ability to work under pressure and still deliver excellent service to our customers
• Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams
• Ability to adapt your work to changing priorities as needed
• Business fluency in English
• Japanese proficiency

Benefits

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)