Cloud Site Reliability Engineer

Summary

Join NiCE Public Safety, a global leader in providing state-of-the-art solutions for the Public Safety & Justice market, as a Site Reliability Engineer. This hands-on role involves ensuring the reliability, scalability, and maintainability of our cloud platforms. You will be part of a team acting as gatekeepers of production, managing the work backlog and driving reliability improvements. Lead investigations into outages and performance issues, and develop automation for low-value tasks. Provide technical leadership to Cloud Operations and Support teams, and develop monitoring dashboards and alerts using tools like Grafana and Azure Monitor. This position offers a hybrid work model (2 days in office, 3 days remote).

Requirements

• Must have 2+ years of experience in Site Reliability Engineering
• Excellent technical, analytical and troubleshooting skills
• Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)
• Significant experience in programming or advanced scripting (C#, PowerShell etc.)
• Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git)
• Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)
• Demonstrable experience of supporting live cloud services and platforms
• Production experience with Kubernetes and containerization
• Implementation and support of service level objectives (SLOs)
• Exposure to commercial cloud providers (Ideally Azure, others considered)
• Efficient, effective, and respectful communication skills both with customers and within internal departments. Including, Good listener, able to identify and validate assumptions
• Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Multi-tasking and time-management to priorities and switch between varied tasks
• Be flexible with working hours when needed to address critical or urgent matters
• Be able to provide on-call services from time to time as needed

Responsibilities

• Act as part of a team of SRE’s that act as the ‘gatekeepers’ of production, and actively manage the work backlog and develop reliability improvements
• Lead investigations into root cause outages, performance, and cost issues
• Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands
• You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support
• Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor
• Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc
• Developing bicep modules for monitoring infrastructure and deploy it

Preferred Qualifications

• Exposure to Azure DevOps pipelines is desirable (CI/CD)
• Exposure to test frameworks is desirable (NUnit, Jasmine, Selenium)

Benefits

• Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations
• Enjoy NiCE-FLEX!
• At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week