Collections Analyst

Summary

Join G-P's Dream Team as a Cash Allocation and Collections Analyst and contribute to our mission of breaking down barriers to global business. You will be responsible for the cash allocation and collections of a portfolio of customers, minimizing accounts receivable balances and maximizing cash collections. This role requires strong analytical and problem-solving skills, proficiency in Excel, and 3-5 years of relevant experience. You will work in a fast-paced environment, collaborating with various departments and directly with customers to resolve payment issues. G-P offers a competitive compensation and benefits package, along with the opportunity to make a positive impact on a global scale. We value flexibility, autonomy, and personal growth, fostering a supportive and inclusive work environment.

Requirements

• Have 3-5 years of AR, Cash Allocations and Collections experience
• Hold a Bachelor's Degree, with preference in a business or finance field
• Be proficient in Excel
• Be detail oriented with strong analytical, excellent customer service and problem-solving skills
• Have a proven ability to operate and thrive in a fast-paced, high-growth company
• Be proficient in English
• Be required to work US office hours

Responsibilities

• Pull daily bank statements to perform timely cash allocation transactions in the system of records to post entries, as needed, for cash applications of incoming cash for the US
• Maintain accurate records and coordinate with various departments to resolve any discrepancies
• Perform daily Settlement Runs for ACH and IAT Direct Debits
• Perform weekly Settlement Runs for customer’s refunds as needed
• Review and analyze US collections portfolio to ensure outstanding balances follow the Company’s terms and policies
• Recommend when accounts should be put on credit hold or be sent to a collection agency for US collections
• Participate in weekly reporting requirements for regional collections
• Monitor account receivable aging reports and contacts delinquent customer accounts for US collections
• Work with the Billing Team to request credit memos when needed
• Oversee US customer collections through direct debit and wire payments
• Troubleshoot all collection payment issues for the US, including customer returns, direct debit issues and duplicate payments
• Communicate with customers to resolve help desk tickets within a customer focused framework, leading to the resolution of payment issues, by proactive identification and resolution methods
• Participate in ad hoc projects

Preferred Qualifications

• Have experience with Workday Financials
• Have experience with multi-national transactions

Benefits

Competitive compensation and benefits package