Collections Analyst

Summary

Join the Granicus Accounting team as a motivated leader, partnering with internal and external customers. Keep accurate records and reporting on all collection activities, run aging reports, and monitor accounts to identify overdue payments. Research and contact clients about overdue payments, update customer records in NetSuite, and report on collection activity. Reconcile customer payments, open Salesforce accounts with disputes, and review weekly reporting. Assist with accounting activities for acquired companies. This role requires 2 years of accounts receivable and collections experience, excellent communication, intermediate MS Office and Excel skills, and detail-oriented problem-solving abilities. Experience with NetSuite and Salesforce is a plus.

Requirements

• You have 2 years of related experience in accounts receivable and collections roles
• You communicate well with team members and customers
• You have intermediate MS Office and Excel skills
• You are detail-oriented, with exceptional problem-solving skills
• You have effective project management skills, including challenging the status quo and identifying needs to re-assess existing approaches/processes
• You are adaptable and enjoy working in a fast-paced dynamic environment
• You have the ability to work independently in a remote environment
• You demonstrate an ability to meet deadlines without compromising accuracy

Responsibilities

• Keeping accurate records and reporting on all collection activities
• Run aging reports and monitor accounts to identify overdue payments daily
• Research and contact clients to ask about their overdue payments via email and phone
• Update all customer records and collection efforts on all past due balances in NetSuite weekly at minimum
• Report on collection activity and escalate issues to Manager weekly
• Reconcile customer payments on their accounts when needed, including overpayments, credits, etc
• Open OR and AREs on accounts with disputes in Salesforce
• Review and update weekly ARE and OR escalation reporting to Management
• Assist with various accounting activities for the integration of acquired companies

Preferred Qualifications

Experience with NetSuite and Salesforce is a plus