Remote Collections Portfolio Specialist (Collector)

Summary

Join our team at Octane Lending as a Bilingual Collectors to work in the Servicing Center in Irving, Texas. We're revolutionizing recreational purchases with a seamless digital buying experience and need someone to help build a best-in-class servicing organization for our growing portfolio of Powersports loans.

Requirements

• HS Diploma or GED required (some college coursework a plus) followed by preferably two years of collections and or servicing experience, ideally in an installment loan, auto or mortgage portfolio
• Working knowledge of Word and Excel
• Able to master use of web-based system of record (LoanPro) and available skip tools (training provided)
• Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals
• Strong communication and negotiation skills along with excellent “people” skills and a strong customer service attitude
• Possess effective written and verbal communications skills; Bilingual English/Spanish a plus

Responsibilities

• Adhere to a hybrid schedule 3 days in office and work from home 2 days per week and on any scheduled Saturdays
• Self-manage your own assigned portfolio cradle to grave. Held accountable for performance based on your assigned targets and KPIs
• Maintain delinquency and mitigate losses by conducting outbound and inbound collection calls and skip tracing as needed
• Manually dial (no dialer!) to collect first party installment loan accounts for a portfolio comprised of 65%/35% Prime/Near Prime
• Manage an approximate average daily ACR (Account to Collector Ratio) of 120 accounts on average outlined as follows
• Provide consistent and productive follow up on delinquent accounts ranging from 1-120 days, detailing all discussions and actions in system of record
• Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as impounds and repossessions

Benefits

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit