Collections Specialist

Summary

Join Unit4 and contribute to a leading cloud ERP software company. Manage customer accounts, ensuring clean sales ledger balances and maximizing cash receipts. Successfully manage due and overdue balances, mitigating uncollectable debt risks. Prioritize customer service, resolving account issues through effective communication and historical data investigation. Collaborate closely with the sales team to resolve disputes and update account records. This role requires strong problem-solving, communication, and customer-oriented skills, along with the ability to work under pressure and meet targets. Unit4 offers a supportive and inclusive work environment with various benefits, including flexible work arrangements and a commitment to employee well-being.

Requirements

• Degree in Business, Finance, Economics or similar preferred but not essential
• Good problem solving and reasoning skills
• Excellent communication skills - Fluent English
• Comfortable to work under pressure and with targets
• Good problem solving and reasoning skills
• Customer oriented
• Positive Thinking, willingness to learn and Team Player attitude required

Responsibilities

• Manage customer/account queries to ensure sales ledger balances are clean on customer account
• Stratify collection activities to maximize cash receipts
• Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers
• Notify of uncollectable debt risks & mitigate where possible
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts
• Investigate historical data for each debt
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Work very close to sales team to solve the disputes
• Identify the queries and work on the resolution with billing
• Update the accounts with records and collection efforts

Preferred Qualifications

Desirable experience as collections specialist or in Order to Cash process (2/3 years)

Benefits

• A culture built on trust - giving you the freedom and autonomy to be successful
• Balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being
• Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• A commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet
• A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4