Sinch is hiring a
Commercial Product Manager A2P Messaging, Remote - United States

Summary

The job is for a Commercial Product Manager role in Sinch's A2P Commercial Messaging Products team in the North American market. The role involves managing and driving product positioning, meeting with sales teams and customers, working with external partners, creating product communications, determining pricing strategy, and more.

Requirements

• 10+ years' experience in CPaaS, Operator or messaging companies in North America preferred
• Understanding of product sales, operations, product management and development processes
• Creativity in looking at complex systems processes and crafting them in a way that make sense for our customers
• Proficient in understanding detailed technical topics and specialized expertise
• Ability to recognize varying levels of knowledge on these topics and communicate with other experts as well as educate those with no knowledge and everything in between
• Proactive and highly motivated with a natural problem-solving ability
• Exceptional communication skills to manage collaboration between teams and departments
• Adaptable and positive in ever-changing environments
• Demonstrates a deep understanding of customer-centric approaches
• Experience in creating specialized documentation and presenting to all levels of the organization including the executive level
• Experience with balancing both customer, company and carrier requirements
• Ability to travel within North America and occasionally international
• Experience facilitating and negotiating legal agreements

Responsibilities

• Gain a deep understanding of the customer experience, identify and fill product gaps, generate new ideas that grow market share, improve customer experience and drive growth
• Regularly meet with Sales Teams (and customers) to understand product opportunities and to solicit feedback on NA messaging products and services
• Work with external partners, Carrier Relations, Product Operations and Compliance to understand Carrier/ecosystem requirements
• Determine how carrier, customer, and compliance requirements will fit into the current product offering and be positioned to customers
• Create and manage all Customer and Sales facing product communications
• Manage sales enablement with PMM/GTM including go to market activity (sales documentation, sales training/product positioning, materials, news and blogs…)
• Work with Sales Org to drive project ROI for prioritization
• Determine commercial product roadmap and timelines
• Regularly interface with the Technical Product Manager to drive business requirements, prioritization and product delivery
• Establish, track and manage towards Product KPIs
• Determine Pricing Strategy by understanding the current market, market projections, COGS, and internal product
• Determine and provide Product volume Forecasting when needed

Benefits

• Comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Free virtual counseling resources through our global Employee Assistance Program
• Roth and Pre-tax 401(k) options including an employer match for all participants
• Generous paid time off program
• Paid parental leave and family planning support
• Flexible remote work offerings
• Opportunity to make an impact in your community and beyond by taking paid time off to support a volunteer program of your choice