Remote Commerical Account Manager

Summary

The job is a Sales role at Upwork focusing on partnering with commercial customers to secure new business. The role requires 3+ years of experience in quota-carrying Sales roles, excellent communication skills, strong consultative skills, a strong sense of ownership, bias for action, resilience, and ability to effectively prioritize. Benefits include medical insurance, unlimited PTO, 401(k) with matching, 12 weeks of paid parental leave, a generous Employee Stock Purchase Plan, and more.

Requirements

3+ years of experience in quota-carrying Sales roles selling to existing customers

Responsibilities

• Partner with our Commercial customers to demonstrate a compelling business case for Upwork through a consultative and value-driven sales approach
• Stay current on clients' business, industry, key objectives and challenges so that you can be a trusted ally and provide thought leadership at the Exec level through regular QBRs and EBRs
• Build trusted relationships with Economics Buyers and key decision makers (VP+), and multi-thread to new stakeholders/functions to evangelize the value of Upwork compelling them to use it, thus securing new business and growing overall customer revenue
• Secure annual subscription renewals, drive paper process, validate budgets, align stakeholders, negotiate
• Internally, own topline customer revenue (expansion and retention) on the platform, in partnership with Customer Success; own the weekly internal Forecast
• Work closely with cross-functional partners including Customer Success, Professional Services, Support, Marketing, Product, Engineering in delivering customer value

Preferred Qualifications

• Prior SDR/AE (new biz) experience a plus
• Experience with consumption-based models, HR/TA tech, Staffing, VMS/MSP industries a plus

Benefits

• Medical insurance for you and your family
• Unlimited PTO
• 401(k) with matching
• 12 weeks of paid parental leave
• A generous Employee Stock Purchase Plan