Commerical Servicing Specialist I

Summary

The job description is for a SBA/Commercial Servicing Specialist I position at Redwood Credit Union. The role involves managing and servicing all loan types, preparing reports, coordinating collateral changes, maintaining accurate records, and providing exceptional service to members. The minimum qualifications include knowledge of laws, rules, and regulations pertaining to business and SBA compliance, excellent communication skills, ability to analyze problems, establish relationships, use judgment, prioritize, and work independently.

Requirements

• Knowledge of all laws, rules and regulations pertaining to business and SBA compliance
• Knowledge of business loan processing concepts, procedures, and methods
• Excellent written and verbal communication skills
• Skill in the operation of a PC with word processing, spreadsheet and presentation software and Internet and intranet access
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches
• Ability to establish and maintain effective working relationships with a diverse group of people
• Ability to use judgment and discretion in making decisions
• Ability to prioritize, organize time, and work independently
• Ability and desire to work in a team environment
• Physical Requirements: Ability to stand, bend, stoop, sit, walk, twist, turn. Ability to lift up to 15 pounds. Ability to use a computer keyboard and calculator. Work environment is indoors; majority of the time is spent sitting at a desk
• Education/Experience: A combination of education and experience equivalent to high school diploma and a minimum of four years of experience in SBA and/or business loan process administration and servicing

Responsibilities

• Board, fund, and service all loan types, including SBA loans
• Post SBA loan payments consistent with SBA requirements to avoid significant penalties
• Prepare monthly 1502 reporting to Colson Services for the entire SBA loan portfolio (backup to SBA/Commercial Servicing Specialist II)
• Perform review of loan files to ensure they are accurate, complete and closed in accordance with RCU and SBA guidelines (backup to SBA/Commercial Servicing Specialist II)
• Coordinate collateral changes and other loan modifications
• Maintain accurate records of loan data, prepare, and remit regular reports, both for internal and external users
• Assist with loan documentation preparation as needed
• Manage exception reports to ensure loan requirements and deadlines are met
• Prepare loan demand statements, payoffs, release of collateral and reconveyances
• Prepare watchlist reports for Management and collaborate with Business Services team
• Monitor delinquency report and alert Management as needed
• Make advances on lines of credit within established credit limits, as necessary
• Develop and prepare department reports as required
• Provide exceptional service to all Members, volunteers, internal team members and service providers
• Answer Member questions as they relate to Business Service deposits and loans

Benefits

• Competitive medical, dental, and vision insurance
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU Discounts and Perks: - RCU employees are eligible for a .75% discount off RCU standard collateral auto loans - RCU employees are eligible for a 1% discount on all recreational or boat loan products - 2% discount off Visas and LOC Loans through RCU - 0% interest on garment, fitness, or home office equipment loan of up to $500 - 100% financing for employee purchased homes!