Communications Manager—Campaigns & Strategic Projects

Summary

Join SAVii, a company revolutionizing employee wellness, as their Communications Manager! This pivotal role blends strategic communications, UX, and customer journey design to enhance customer interactions across multiple touchpoints. You will lead communication strategies, simplifying complex financial topics and improving user satisfaction. The position requires close collaboration with marketing, product, and operations teams to ensure seamless and intuitive user experiences. You will develop and execute communication strategies, leverage customer insights, and measure the effectiveness of communications. This role offers the opportunity to make a meaningful impact on customer experience and contribute to SAVii's continued growth.

Requirements

• 5+ years of experience in communications, user experience, or customer journey design within fintech, banking, or a customer-centric industry
• Strong understanding of customer journey mapping and experience design principles
• Excellent writing, editing, and storytelling skills with a customer-first mindset
• Proven ability to simplify complex financial topics into clear, engaging messages
• Experience managing multi-channel communications (email, SMS, in-app messaging, website, social media)
• Data-driven approach with experience in analyzing user behavior, communication impact, and engagement metrics
• Project management experience with the ability to lead multiple initiatives simultaneously
• Experience working with product, UX, and customer support teams to improve user experience
• Familiarity with marketing automation tools and customer engagement platforms

Responsibilities

• Map and refine the customer journey to identify gaps and opportunities for improvement
• Develop and execute communication strategies that enhance customer experience at each stage—from onboarding to ongoing engagement
• Ensure a seamless and intuitive user experience by simplifying messaging, eliminating friction points, and optimizing customer interactions
• Leverage customer insights and data to drive personalized and relevant messaging
• Work closely with product and UX teams to align communications with platform updates, new features, and customer pain points
• Lead the development of customer-facing messaging across email, SMS, in-app notifications, website content, and social media
• Ensure brand consistency and clarity across all communication materials, aligning with SAVii’s voice and tone
• Enhance customer education efforts by creating content that simplifies financial concepts and product offerings
• Measure the effectiveness of communications and continuously optimize them for better engagement and conversion
• Bridge communication gaps between marketing, product, and operations teams
• Align with product and UX teams to ensure communication strategies support seamless user navigation and understanding
• Collaborate with customer support to refine FAQs, help center content, and automated responses for a better customer experience
• Partner with other teams to ensure clarity in communications in all customer touch points
• Increase employee awareness of SAVii’s brand messaging, customer experience strategies, and new initiatives
• Develop internal training materials to ensure consistent communication across customer-facing teams
• Educate teams on customer journey pain points and communication best practices to improve alignment across functions
• Lead and manage communication projects that contribute to customer satisfaction and loyalty
• Implement quality assurance processes to maintain high standards in messaging, tone, and clarity
• Ensure timely execution of communication initiatives across all channels

Benefits

Remote work, flexible hours