Community Manager

Summary

Join our team as a Senior Manager of Community and lead the charge in cultivating a thriving community around our brand. You will be the brand ambassador, managing social media, coordinating campaigns, and developing strategic initiatives. This role demands experience in community management, social media, and related fields, particularly within a B2B context. You will be responsible for community growth, engagement, content moderation, and feedback implementation. The ideal candidate possesses strong communication, analytical, and presentation skills, along with a proven ability to build and nurture communities. This is a confidential opportunity to shape a growing community.

Requirements

• 7-10 years of proven experience in community management, social media, or related fields, preferably in a B2B context and targeting product or technical audiences. Demonstrated success in building and growing communities from the ground up is essential
• Bachelor’s degree in Marketing, Communications, Business, or a related field
• Strong communication, organizational, and interpersonal skills, with a customer-centric approach and excellent problem-solving abilities
• Proven ability to create engaging content and manage social media platforms effectively
• Proficiency in using analytics tools to monitor community metrics and refine strategies
• Strong written and verbal communication skills, with the ability to present ideas clearly at all levels
• Demonstrated ability to cultivate an inclusive, supportive community environment with at least 5 years of experience
• Experience onboarding and developing/coaching in-house talent or external resources to achieve specific objectives

Responsibilities

• Represent and promote the brand effectively, embodying and communicating its values across digital and physical spaces to current and prospective community members
• Oversee and manage all social media channels, developing content that resonates with the target audience of buyers and technical users (developers, product managers, data analysts)
• Plan and execute marketing campaigns to drive engagement and align with the brand message, ensuring consistency across all platforms
• Collaborate with cross-functional leaders to develop and implement a community marketing strategy with measurable outcomes. Independently manage execution of strategies with minimal oversight
• Lead initiatives to drive community growth, enhance member engagement, and foster an active, supportive environment
• Monitor community-generated content, ensuring adherence to guidelines and highlighting valuable contributions
• Implement frameworks to gather community feedback, analyze insights, and continually enhance the community experience
• Track and report key performance indicators to assess the success and impact of community initiatives

Preferred Qualifications

Master’s degree

Benefits

• Bonus
• Equity
• Commissions
• Restricted stock units
• Full range of medical, financial, and/or other benefits