Community Marketing Associate

Summary

Join ShopBack as a Community Marketing Associate and champion ShopBack Australian customers. You will build a deep understanding of user pain points, manage community engagement, foster brand advocacy, and drive a customer-first mindset. This role involves direct interaction with online communities, providing customer support, collaborating with cross-functional teams, and developing community-focused promotions. You will analyze campaign performance, research best practices, and contribute to enhancing customer experience. ShopBack offers career progression, a competitive compensation, a collaborative culture, and a work-from-anywhere benefit.

Requirements

• Prior experience in marketing and eCommerce/retail industry preferred
• Exceptional writing skills
• A self-starter who is independent and self-motivated
• Highly organised with high attention to detail
• Strong interpersonal skills with excellent written skills
• Not afraid of uncharted territory
• Always open to exploring something foreign and new
• Not discouraged by failure or mistake, and always looking to improve

Responsibilities

• Manage and engage with online communities such as OzBargain and Facebook to drive brand advocacy and build a loyal customer base
• Provide timely and high-quality customer support through our community inboxes, addressing customer inquiries, issues, and feedback
• Work closely with operations, product, and regional CX teams to relay community feedback and suggest improvements to enhance customer experience
• Champion customer satisfaction by building quantitative and qualitative data points to support user centric initiatives (alleviate pain points / build commercial opportunities)
• Develop and execute community-focused promotions, exclusive offers, and campaigns to engage the community and create excitement around the brand
• Collaborate with the Campaigns Executive and broader team to plan and execute campaigns on community channels
• Analyse campaign performance and provide insights and recommendations
• Continuously research community engagement best practices, trends, and emerging platforms to enhance community interactions and customer experience

Preferred Qualifications

Experience with OzBargain is highly regarded

Benefits

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions
• Be part of a winning team on a journey to global scale
• Competitive compensation based on your performance
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day
• Work-From-Anywhere benefit to enable you to thrive personally and professionally