Complex Case Manager

Summary

Join Cerebral's team as a Complex Case Manager (CCM) and provide exceptional long-term mental health care to high-acuity clients. You will be instrumental in crisis stabilization and acute symptom reduction, utilizing your expertise in case management and support services. The ideal candidate possesses strong emotional intelligence, excels in high-stress situations, and proactively approaches client care. This role requires a Bachelor's Degree in Nursing, at least 2 years of psychiatric RN experience, and an active RN Compact License. Cerebral offers a remote-first model, competitive compensation and benefits, including medical, dental, vision, life insurance, and unlimited PTO, along with wellness perks and professional development opportunities. You will contribute to a mission-driven organization dedicated to democratizing access to high-quality mental health care.

Requirements

• Possess a Bachelor's Degree in Nursing
• Have at least 2 years of psychiatric RN experience, including crisis management, risk assessment in the telehealth environment, and experience in managing clients with chronic or severe mental health conditions
• Possess an active RN Compact License
• Possess excellent communication, organizational, and technological skills
• Have experience with EMRs, Google Suite, Slack, Doxy.me, and RingCentral

Responsibilities

• Evaluate potential crises identified by our Crisis Message Detection (CMD) system and follow the crisis response protocol when necessary
• Manage a dynamic caseload of high acuity clients
• Conduct ongoing assessments, care planning, skill-building, goal management, and psycho-education
• Offer immediate crisis intervention for CCM clients in crisis situations; coordinate with emergency contacts and necessary resources
• Take charge of researching, identifying, and negotiating community resources to help clients tackle social determinants of health
• Spearhead care coordination efforts with a client's Cerebral care team, family, and other social supports, along with healthcare providers as needed
• Facilitate ongoing clinical quality improvement projects

Preferred Qualifications

• Hold a BSN and a Master's in social work, psychology, counseling, or a related field
• Possess CCM certification

Benefits

• Remote-first model: Work virtually from anywhere in the US
• Competitive compensation & benefits: Total compensation includes equity / stock options
• Medical, Dental, Vision, Life Insurance, HSA, Flexible Spending Accounts and 401(k)
• Unlimited PTO - we encourage taking the time you need to relax and recharge
• Wellness perks including monthly mental health days off (12 per year) in addition to holidays
• Up to $200 reimbursement for any equipment purchased to support your work-from-home environment (video camera, ring light, headset, etc.)
• Access to free Cerebral therapy services (up to 7 sessions per year)
• Medical travel expense health reimbursement arrangement
• Paid parental leave after 3 months