Compliance Account Manager

Summary

Join dLocal, a global payments company, as a Compliance Account Manager to manage all compliance aspects of customer relationships. You will act as the first point of contact for new merchants, ensuring a smooth onboarding experience while maintaining compliance. Partner with internal teams to leverage resources and optimize the user experience. Develop and maintain long-term relationships with merchants for AML compliance. Own the end-to-end AML onboarding process, ensuring customer satisfaction and risk mitigation. Monitor SLAs to ensure successful execution. This role requires a Bachelor’s degree, 3+ years of experience in corporate onboarding, and a strong understanding of payments and the banking/finance industry.

Requirements

• Bachelor’s degree in business, banking, or law supplemented by Compliance and/or Risk Management training
• 3+ years experience in the Corporate Onboarding space
• You have a commercial mindset with the ability to build merchant relationships
• You have extensive knowledge of payments and or the banking/finance industry
• You have excellent English communication skills
• You are resilient and have the capacity to challenge and influence while remaining focused on growing a sustainable business
• You are a team player that does not shy away from taking ownership
• You can structure and prioritize in a high-volume, fast-paced environment and drive a process to completion
• You are proactive in problem-solving

Responsibilities

• Partner with dLocal internal teams (Sales, Account Management, Compliance, Legal & Product) to prioritize and maximize all our internal knowledge and resources to get the best user experience for our Merchant while onboarding their business to dLocal; helping us grow our business in a sustainable and compliant way
• Develop and manage long-term relationships with our Merchants for AML compliance requirements
• Own the end-to-end AML onboarding compliance process supporting our Merchants, ensuring customer satisfaction, and strengthening our relationship with the Merchant
• Become the “guru” on dLocal for AML onboarding and compliance requirements
• Will keep track of every aspect of our Merchant’s business model around Compliance and find smart solutions with internal teams to mitigate ML/TF and Regulatory risks
• Monitor SLAs of the onboarding process and ramp-up to ensure that they are successfully executed

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!