U.S. LawShield is hiring a
Concierge Care Specialist

Summary

The Concierge Care Specialist at U.S. LawShield is responsible for building relationships with new retailers and instructors, providing them with necessary services, and ensuring a successful partnership. The role involves onboarding tasks, event planning, data reporting, understanding the company's products and services, and maintaining organized records in Salesforce. The position offers a base rate of $25.00/hour, performance-based bonuses, PTO, holidays, medical, dental, vision coverage, EAP, 401k, U.S. LawShield membership, and travel protection. A high school diploma, associate degree, or some college is preferred, along with at least 2 years of customer service experience and 1 year of contact center experience.

Requirements

• Excellent computer skills and proficiency in MS Word and MS Excel
• Excellent communication skills
• Strong ability to work cross-functionally with other departments and teams including Sales and Events
• Ability to track progress of multiple projects at one time and ensure tasks are completed by multiple departments
• Strong attention to detail
• Must be willing to obtain a property & casualty insurance license in your home state within 90 days of employment
• 2 years+ of customer service experience required
• 1 year+ of contact center experience preferred

Responsibilities

• Contact all new retailers and instructors and assist with onboarding tasks such as welcome calls and email communications
• Build meaningful B2B relationships with company partners to ensure company growth
• Identify and rectify issues with instructors/retailers
• Assist with event planning, scheduling, and execution
• Identify daily tasks which are completed, overdue and rescheduled
• Generate data reports on daily and periodic basis for U.S. LawShield management or employees
• Understand U.S. LawShield products and services
• Keep detailed and organized records of retailer/instructor activities in Salesforce
• Continuously look to integrate process improvements and report to leadership ways to improve efficiency and effectiveness
• Maintain retailer/instructor accounts and collaborate with field sales team or other corporate departments if issues arise
• Enroll Retailers/Instructors in partner programs
• Contact partner prospects and establish new relationships via signed agreements
• Perform other related duties as assigned

Preferred Qualifications

• Experience identifying customer needs and making service or product recommendations
• Excellent organization and time management skills
• Excellent communication skills, including active listening
• The ability to quickly learn and adapt to new software
• Service-oriented mentality with the ability to quickly establish rapport
• A high school diploma, associate degree, or some college preferred

Benefits

• $25.00/hour base rate
• Eligible for performance-based, monthly bonuses
• 15 days of PTO per calendar year, with additional time accruing with tenure
• 12 paid holidays
• Medical, dental, vision and additional supplemental coverage options
• Employee Assistance Program (EAP) with travel protection, counseling, and medical bill-saver program
• 401k
• U.S. LawShield membership included with employment