Concierge Manager

Summary

Join 90 Seconds as a Concierge Manager to guide clients through video production using our online platform. You will oversee video projects from quoting and planning to production and publishing, ensuring successful delivery of services through our creator partners. This role blends client, project, and community management, encompassing all aspects of the 90 Seconds platform. You'll manage brand relationships, facilitate communication between clients and creators, and resolve project issues. Expertise in video production, content strategy, and platform features is crucial. Success requires strong organizational skills, relationship-building abilities, and adaptability in a fast-paced environment.

Requirements

• Someone who has a really deep understanding of content, an in-depth understanding of the various content video types and being able to identify the requirements to fulfill this video production
• Someone who has the ability to research, analyze and identify trends in video content creation and consumption and propose these to existing clients as opportunities
• Has high level of experience in production from quoting, client management (Ordering Support), enable to pair gigs with the correct talent needed (matching), project management from start to finish (Run My Creation)
• Highly experienced in video production management - managing multiple projects end-to-end and juggling budgets, resources, schedules, clients
• Someone who has skills in deconstructing a video to understand the production processes involved in its creation
• Someone who has hands on experience using video creation hardware and software
• Someone with a strong sense of urgency, exceptional organizational skills, and natural relationship building ability; this is a dynamic and fast-paced role!
• Someone who has experience in content strategy and Planning
• Someone who understands market trends, is able to identify gaps in client content plans and deliver solutions to help them be relevant and up to speed within the market video space
• Someone who enjoys technology and collaborating with a global team online
• Someone who understands can identify repeat purchase opportunities and can productize these opportunities
• Someone who understands the different social platform content products, their formats and specifications
• Someone who can quickly immerse themselves into a company culture - can quickly adapt to change at a high-speed pace, is data-driven, and can be fully ramped to achieve new business targets
• Exceptional written, verbal, and interpersonal communicator, as building authentic relationships with clients and partners is a must
• A flexibly “always-on” attitude to ensure project delivery dates are met

Responsibilities

• Successfully oversee the production of a number of video projects at any time, spanning from quoting, shoot and logistics planning, production management duties, to publishing
• Oversee the delivery of 90 Seconds Services and Solution on the 90 Seconds platform
• Overview all the production services, ensuring the successful running of the 90 Seconds operations
• Ensure that 90 Seconds services are delivered consistently via processes in the system
• Manages the growth and relationships of 90 Seconds Brands
• Facilitate communication between customers and creators to ensure smooth project delivery
• Assist in resolving video project-related issues
• Become the expert in our 90 Seconds Solutions and deliver each solution professionally and completely
• You will love the Productize, Order, Matching, Delivery and Content & Account app features. Become the expert in these features and help deliver all these for our brands
• You will be able to work with a large variety of creators globally

Preferred Qualifications

A huge plus if you have experience in live streaming and production of large scale events