Consular Services Case Consultant

Summary

Join Envoy Global's highly reputable Global Team as a Consular Services Case Consultant! This permanent, full-time position focuses on processing embassy/consulate-based immigration applications worldwide. You will manage cases end-to-end, from preparing documentation to coordinating with vendors. The role demands strong communication, organizational skills, and experience in global consular processing. Envoy Global offers competitive compensation, comprehensive benefits, and a supportive work culture. Apply if you meet the outlined criteria.

Requirements

• Minimum 18 months of experience with completing and filing visas that require global consular processing
• Bachelor’s Degree or equivalent work experience
• A sincere passion for immigration law and an interest in global affairs
• The ability to demonstrate empathy, courtesy and respect to others
• Excellent written communication skills that reflect strong business writing skills, combined with warmth and humanity
• Ability to interact and communicate clearly and effectively with clients and team members
• Ability to provide exceptional customer service to clients
• Ability to work independently and take ownership of cases
• Ability to remain calm under pressure and work under tight deadlines
• Ability to be proactive and resourceful in meeting client needs and/or changing immigration regulations and company policies
• Strong proficiency with MS Office Suite
• Proven track record of managing multiple cases simultaneously
• Excellent time management, organization, and multi-tasking abilities
• Strong attention to detail
• Strong desire to learn and excel in dynamic growing company

Responsibilities

• Directly process embassy/consulate-based immigration applications around the world from within the United States
• Coordinate embassy/consulate-based visa or document service applications from end to end
• Prepare case documentation
• File cases
• Work with vendors directly (where applicable)
• Respond to all client correspondence per current service level agreements (SLAs)
• Properly maintain client and internal records via use of the case management system and other internal systems in real time
• Prepare and coordinate visa applications for filing with global embassies/consulates
• Procure vital documentation from appropriate Government authorities
• Prepare and submit US passport applications
• Coordinate the legalization and all apostille services relating to all documentation that requires authentication
• Collaborate and work closely with other Global teams regarding consular aspects of work authorization matters
• Attend and participate in client calls, as needed
• Accurately bill all client matters in keeping with company policy and protocols
• Work with outside vendors for submission of visa applications and legalization/apostille requests
• Monitor consular immigration trends/developments and update impacted clients and internal stakeholders as needed
• Undertake other administrative consular tasks upon request

Benefits

• Competitive compensation
• Comprehensive benefits
• Open and supportive culture
• ANNUAL SALARY: $55,000-$65,000 + eligible for bonus