Consumer Insights Manager

Summary

Join Resident's growing Consumer Insights team as a Consumer Insights Manager! This newly created, fully remote role (US residents only) reports to the Director of Consumer Insights and focuses on enabling customer-centric decisions across product development, digital experience, and marketing. You will conduct qualitative and quantitative research, design UX research studies, collaborate with cross-functional teams, translate findings into actionable recommendations, and advocate for the customer voice. The ideal candidate possesses 5+ years of experience in consumer insights and a strong understanding of market research principles. Resident offers a competitive salary, bonus potential, comprehensive benefits, and a remote-first work environment.

Requirements

• 5+ years of experience in consumer insights, market research, or user experience research, including global initiatives, at a research firm or within a client-side consumer research function
• Strong understanding of market research principles with experience in both qualitative and quantitative methods
• Demonstrated expertise in consumer products or services, such as footwear, apparel, fashion, lifestyle, or DTC/wholesale distribution
• Proficiency with UX research, analytics, and data visualization tools (e.g., UserTesting, Hotjar, Looker)
• Ability to combine analytical and creative skillsets to solve complex problems and develop innovative solutions
• Skilled in presenting data-driven insights and cultivating a consumer-centric culture through impactful storytelling
• Proven experience managing multiple competing priorities with precision, adaptability, and a high level of accountability
• Thrives in collaborative environments, helping others succeed, sharing team wins, and building strong cross-functional partnerships
• Comfortable working in dynamic, fast-changing environments with a solution-oriented approach to challenges
• Passionate about advocating for customers by embedding their voice in product creation, digital experiences, and marketing strategies
• Excited to foster a culture where customer insights drive innovation and decision-making

Responsibilities

• Conduct qualitative and quantitative research to deeply understand customer behaviors, needs, and pain points across the digital experience and product lifecycle
• Design and execute user experience (UX) research studies, including usability testing, user interviews, and surveys, to inform website navigation, product discovery, and purchase decision-making
• Collaborate with cross-functional teams to integrate customer insights into the development of digital experiences, product enhancements, and marketing strategies
• Translate complex research findings into clear, actionable recommendations that drive customer-centric decisions
• Advocate for the voice of the customer by presenting findings and data-driven recommendations to stakeholders at all levels
• Stay informed on the latest UX research methodologies and tools, applying innovative approaches to uncover new insights
• Build and maintain a repository of research findings to support ongoing strategic initiatives and cross-functional alignment
• Partner with the design and development teams to test and refine digital prototypes, ensuring optimal user experiences
• Measure and evaluate the success of digital and product experiences through ongoing research and feedback loops

Benefits

• Remote-first workplace (since 2016!)
• Competitive salary
• Annual bonus potential
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• ���Take what you need” PTO
• Wellness benefits
• Online learning resources & training
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!