Consumer & Small Business Loan Processing Supervisor

Summary

Join Banner Bank as a Facilities Services Administrator and provide day-to-day leadership and oversight for the Consumer and Small Business Loan Processing Center. You will ensure accurate and timely processing and closing coordination of loan requests, manage the loan pipeline, collaborate with stakeholders, and maintain high documentation quality and operational compliance. This role offers the opportunity to supervise daily operations, manage the loan processing pipeline, oversee loan document preparation, coordinate with lending teams, monitor workload, provide team support and coaching, interact with multiple teams to improve processes, identify and escalate issues, and assist in developing procedures. The position requires an Associate's Degree in a related field and significant experience in consumer or small business loan administration, regulatory requirements, and supervisory roles. Banner Bank offers a competitive salary, incentive potential, and comprehensive employee benefits.

Requirements

• Associate's Degree: Business, Accounting, Finance or other related field required (an equivalent combination of education and experience may be considered)
• 4 or more years of experience in consumer or small business loan administration, and in regulatory requirements applicable to consumer and small business lending required
• 2 or more years of experience in a supervisory/management role leading a project, process or team required
• 2 or more years of experience in a supervisory/management role leading a project, process or team required
• Strong working knowledge of loan documentation and processing workflows for consumer and small business lending. Familiarity with applicable lending regulations and internal policy requirements affecting loan processing
• High attention to detail and organizational skills; ability to manage multiple priorities in a fast-paced environment
• Effective team leadership and coaching abilities with a focus on employee development and performance
• Proficiency in lending systems (e.g., nCino, Jack Henry), document preparation tools, and Microsoft Office applications
• Strong communication skills, both verbal and written, with ability to work collaboratively across departments
• Knowledge of operational process improvement methods, project management, and banking technology

Responsibilities

• Supervise the daily operations of the loan processing center for Consumer and Small Business (QuickStep) loans, including applications originated by Consumer Bankers, Business Banking, and Commercial Banking teams
• Manage the loan processing pipeline to ensure timely progression of loan files from application through closing, maintaining a strong focus on turnaround time and customer experience
• Oversee the preparation and review of loan documents to ensure completeness, accuracy, and compliance with policy and regulatory requirements
• Coordinate closely with Lending Officers, Underwriters, Credit Analysts, to ensure seamless loan workflows and clear communication throughout the process. Processors are accountable for clearing conditions, as defined by Underwriting, to ensure loans are ready for closing
• Monitor workload distribution and provide support, coaching, and development for processing team members to maintain performance standards
• Interact with multiple functional teams across the organization to identify potential issues, implement solutions, improve throughput, and automate processes
• Identify and escalate any issues that may impact the quality, timing, or compliance of loan processing activities
• Assist in developing and maintaining procedures, checklists, and job aids to support operational consistency and accuracy

Benefits

• Targeted starting salary (based on experience): $70,677 - $93,128
• Incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement