Remote Contact Center Ride Success Agent

Summary

Join Ride Health as a Ride Success Agent and make a positive impact on the lives of elderly and medically challenged individuals! This fully remote, full-time position involves handling inbound/outbound calls in a 24/7 contact center, scheduling transportation, assisting providers, and utilizing various software platforms. You will need strong communication skills, problem-solving abilities, and a commitment to quality. The role requires a high school diploma or equivalent, reliable internet access, and a dedicated workspace. Ride Health offers competitive compensation, a rich benefits package including fully paid medical, dental, and vision insurance, paid time off, and a 401k with employer match, plus opportunities for career advancement.

Requirements

• High School Diploma, or equivalent
• Possess communication skills that include empathy and understanding
• Demonstrate a commitment to efficiently completing tasks
• Show pride in your work to match company vision
• Have proven broadband Internet access (Minimum 100 Mbps download / 20 Mbps upload) with the ability to connect via ethernet cable
• Maintain a private, dedicated, quiet work space free from distractions where you can work uninterrupted through the entirety of your shift
• Understand basic computer troubleshooting
• Reside in the United States
• Be permanently authorized to work in the United States

Responsibilities

• Schedule transportation needs for passengers and clients
• Handle transportation provider assistance calls
• Make outbound calls to passengers, client contacts, and attending facilities
• Monitor and respond to chats
• Use proprietary platform, third-party transportation software (Uber, Lyft), and business technology (Five9, Salesforce, Zendesk) to complete trip requests

Preferred Qualifications

• Be fluent with standard business tools like MacBooks, Google Apps, and software-based telephone systems
• Have contact center or tech support experience
• Have customer service experience dealing with customer issue management
• Be thorough in following SOPs to complete tasks
• Have the ability to recognize trends and report to upper management
• Actively engage and collaborate in the work of a remote team

Benefits

• Competitive compensation $16 - $18 per hour plus a rich benefits offering
• Career advancement opportunities
• Fully remote work
• Paid Time Off
• Medical, Dental, and Vision insurance - Employee coverage 100% company paid!
• Company assistance with adding dependents to insurance
• Access to TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, and KindBody - all company provided
• Life insurance, short-term disability, long-term disability - all paid for by Ride Health
• 401k retirement savings plan with 4% fully vested employer match
• Fully paid parental leave after 6 months of employment