Ride Health is hiring a
Contact Center Ride Success Agent

Summary

The job is for a Ride Success Agent at Ride Health, a company that provides transportation solutions for healthcare organizations. The role involves handling inbound calls, scheduling trips, and monitoring internal communications. The position is fully remote and requires exceptional communication skills, attention to detail, and fluency with standard business tools.

Requirements

Willingness to work a full-time shift within the Eastern Time Zone

Responsibilities

• Communicate with Transportation Providers to schedule and recover rides with unique needs
• Communicate with passengers and managed clients to schedule trips
• Monitor internal communications channels to identify and assist with escalated service opportunities
• Monitor chats from passengers and managed clients to identify transportation needs and/or escalated service opportunities

Benefits

• Competitive compensation $16 - $18 per hour
• Career advancement opportunities
• Fully remote - skip the commute
• Paid Time Off
• Medical, Dental, and Vision insurance - Employee coverage 100% company paid!
• TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody - all company provided
• Life insurance, short-term disability, long-term disability - again, all paid for by Ride Health
• 401k retirement savings plan with 4% fully vested employer match right out of the gate
• Fully paid parental leave after 6 months of employment