PointClickCare is hiring a
Content Writer (UX/UI)

Summary

A Content Writer at PointClickCare provides consistent, relevant, and valuable content experiences for customers engaging with their software. They focus on sustaining established products, ensuring accurate product content for feature enhancements and changes. The role involves collaborating with Product Leaders and Engineers to write UI content, managing the content release calendar, writing technical help files, and overseeing Help Center, Resource Hub, and Help File build process. Content Writing experience, understanding XML and JSON formats, working in authoring and publishing content management systems, agile development background, relationship management skills, analytical thinking, and self-direction are required.

Requirements

• Content Writing background in a product-focused environment
• Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing
• Understand how to structure language in both XML and JSON formats
• Background working in authoring and publishing content management systems (CCMS)
• Background working in agile development with cross-functional teams including Product Management, and Engineers

Responsibilities

• Create content to meet user needs and make complex language and processes easy to understand
• Understand our users and identify who they are and what their content needs are, based on evidence
• Focus on sustaining products already established in the market to ensure product content and feature enhancements are captured in customer communications and customer product content
• Understand the importance of Content Architecture and apply it to your writing to structure content for easy reuse and publishing to multiple platforms, personas, and markets

Preferred Qualifications

• Domain and industry knowledge a plus
• Previous PointClickCare and/or EHR equivalent software experience an asset

Benefits

#LI-Remote