PointClickCare is hiring a
Content Writer UX/UI

Summary

The job is for a Content Writer at PointClickCare. The role involves creating user-centered content, collaborating with product leaders and engineers, managing the content release calendar, and overseeing various content platforms. The ideal candidate should have a background in content writing, experience working in agile development, and knowledge of relevant tools.

Requirements

• Content Writing background in a product-focused environment
• Education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism
• Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing
• Understand how to structure language in both XML and JSON formats
• Worked in authoring and publishing content management systems (CCMS)
• Background working in agile development with cross-functional teams including Product Management, and Engineers

Responsibilities

• User-centered content writing
• Create content to meet user needs and make complex language and processes easy to understand
• Understand our users and identify who they are and what their content needs are, based on evidence
• Translate user stories and propose content writing approaches to meet their needs
• Engaging in meaningful interactions and relationships with users. You put users first and can manage competing priorities
• Understand the importance of Content Architecture and you apply it to your writing to structure content for easy reuse and publishing to multiple platforms, personas, and markets
• Experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used. You can adapt and reflect and be resilient
• Relationship management and collaboration. You know how to identify, analyze, manage, and monitor relationships with and between your project teams. You communicate and collaborate with project team members clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs
• Analytical and strategic thinking. You apply basic data analysis to make data driven content decisions. You effectively summarize and share findings. You observe, research, and interpret a subject to develop ideas and solutions. You are comfortable with trial and error, and are capable of quickly analyzing a situation, topic, or problem

Preferred Qualifications

• Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset
• Knowledgeable in Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet a plus

Benefits

• $80,000 - $90,000 a year
• #LI-MG1
• #LI-Remote