Continuous Care Coach

Summary

Join Lumata Health as a Continuous Care Coach and contribute to improving the lives of patients with chronic eye diseases. This 100% remote role involves assessing, coordinating, and managing patient care, working closely with patients, families, and healthcare providers. You will develop and implement personalized care plans, ensuring high-quality care and support. The ideal candidate possesses strong communication and organizational skills, along with experience in eye care and relevant certifications. Lumata Health offers a comprehensive benefits package, including health insurance, paid time off, and a supportive remote work environment. The position requires a dedicated HIPAA-compliant workspace and reliable internet access. Apply today and become part of a forward-thinking team dedicated to improving patient outcomes.

Requirements

• 2+ years of work experience in eye care
• Certified Ophthalmic Technician (COA) or Certified Ophthalmic Technician (COT/COMT)
• Ability to work in a team environment with very little supervision
• Outstanding communication skills, both written and verbal
• Excellent organizational skills
• Excellent customer service
• Ability to work remotely with reliable WIFI access
• Must have a home office or HIPAA-compliant workspace
• Ability to work during times that individuals are most likely to engage

Responsibilities

• Communicate and engage with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of care
• Communicate with home health agencies and other community services utilized by the patient
• Collect health outcomes data and registry documentation
• Educate patients and/or family/caregiver to support self-management, independent living, and activities of daily living
• Assess and support for treatment regimen adherence and medication management
• Identify available community and health resources
• Facilitate access to care and services needed by the patient and/or family
• Conduct ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service
• Develop, communicate, and maintain a comprehensive or disease-specific care plan

Preferred Qualifications

Proficient with Electronic Medical Record (EMR) systems

Benefits

• Medical insurance for full time employees
• 8 paid holidays
• Discretionary time off (DTO)
• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program