Continuous-Improvement Project Specialist - Workflow Optimization & Business Scalation

Summary

Join Wellhub, a corporate wellness platform, as a Continuous-Improvement Project Specialist in São Paulo, Brazil. This role focuses on optimizing workflows and scaling the business for channel partners. You will drive continuous improvement, manage projects, map processes, implement change management strategies, manage risks, and provide feedback to product and operations teams. The position requires collaboration with sales, client success, and other stakeholders. Success in this role involves improving the channel partner experience and contributing to the overall success of the Channel Partners area. Wellhub offers a flexible work environment and comprehensive benefits.

Requirements

• Project management background with experience in project management, continuous-improvement and/or product management
• Analytical mindset with excellent communication skills in both English and Portuguese, comfortable with delivering measurable projects cycle-time and running meetings with internal stakeholders and partners, designing trimmed process optimization strategies while operating on a commercial ecosystem
• Naturally documents steps, follows checklists, and is keen to embed data-quality checks as part of good practice
• Willingness to learn and challenge yourself, working effectively in a fast-paced, dynamic environment
• A team player who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles
• For this specific role, please note that prior experience in project management and advanced English are mandatory requirements

Responsibilities

• Drive a culture of measurable, iterative continuous improvement ecosystem by defining and monitoring the right success metrics (KPIs), supporting full-lifecycle project reviews, and partnering with PD & Global Project’s team to turn process pain-points into scalable solutions
• Projects Management: translate improvement ideas into clear process and/or product requirements (pain points x impacts x acceptance criteria). Design and schedule recurring meeting stack - such as kick-off sessions, stakeholder interviews, phase-reviews, weekly stand-ups, project closure meetings (LL, BP and post-mortem)
• Process Mapping & Gap hunting: facilitate value-stream mapping workshops, identify process & system bottlenecks, address opportunities and collect team’s feedback
• Change management: package new processes & workflows into a “how to” manual (SOPs), supporting quick-start videos and micro-trainings developments
• Risk & Compliance: identify and track operational & project risks, supported by automated data-check and quality validation
• Feedback Loop to Product/Ops: Collect partner pain points, quantify ROI of feature requests, and feed backlog with clear business cases
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Preferred Qualifications

Advanced knowledge of google toolkit (sheets, slides, looker studio) with a knack for building charts, pivot tables and live dashboards; Asana and salesforce knowledge is a plus

Benefits

• Health, dental, and life insurance
• At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home
• Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted
• Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday
• Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development